Privacy Policy
In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act, we are committed to protecting your personal data.
Data Controller
The data controller for your personal data is:
Data Collected
In the course of our business, we collect the following personal data:
- First and last name
- Email address
- Phone number
- Company name (optional)
- Message and service request
- Desired date and times
This data is collected through our contact and quote request forms.
Processing Purposes
Your personal data is collected to:
- Respond to your information and quote requests
- Manage and track your transport bookings
- Contact you in the context of our service delivery
- Improve the quality of our services
- Comply with our legal and regulatory obligations
Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Contract performance : for managing your bookings and providing our transport services
- Consent : when you fill out our contact or quote request form
- Legitimate interest : to improve our services and ensure the security of our systems
- Legal obligation : to comply with our accounting and tax obligations
Data Recipients
Your personal data is processed exclusively by authorized personnel within PROTOCOL 360.
We never sell your data to third parties and do not share it for commercial purposes.
Your data may be transmitted to the following technical service providers, strictly within the scope of delivering our services:
- Website host (Vercel Inc.)
- Secure payment providers (if applicable)
- Competent authorities in case of legal obligation
Retention Period
Your personal data is retained for a period proportionate to its purpose:
- Prospects : 3 years from last contact
- Clients : duration of contractual relationship + 5 years (legal obligations)
- Billing data : 10 years (accounting obligations)
- Cookies : 13 months maximum
At the end of these periods, your data is deleted or irreversibly anonymized.
Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of access: obtain confirmation that your data is being processed and receive a copy
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your data ('right to be forgotten')
- Right to restriction: restrict the processing of your data
- Right to data portability: receive your data in a structured, readable format
- Right to object: object to the processing of your data
- Right to withdraw consent: at any time, without affecting the lawfulness of prior processing
To exercise these rights, contact us at: contact@protocol-360.com
You may also file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
Cookies
Our website uses cookies to improve your browsing experience.
Types de cookies utilisés :
- Strictly necessary cookies : essential for website operation (no consent required)
- Analytics cookies : to measure audience and improve our services
- Preference cookies : to remember your choices (language, settings)
You can manage your cookie preferences at any time via your browser settings or our consent banner.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Data encryption in transit (HTTPS/TLS)
- Secure hosting on Vercel infrastructure
- Restricted data access (authorized personnel only)
- Regular and secure backups
- Security system monitoring and updates
International Transfers
Our website is hosted by Vercel Inc., whose servers may be located in the United States.
These transfers are governed by appropriate safeguards in accordance with the GDPR:
- EU-US Data Privacy Framework (DPF)
- European Commission standard contractual clauses
- Additional technical security measures
Changes to This Policy
We reserve the right to modify this privacy policy at any time to reflect legal developments or changes in our practices.
In case of substantial changes, we will inform you through appropriate means (website notification, email if you are a client).
Contact Us
For any questions regarding this privacy policy or to exercise your rights, you can contact us:
We commit to responding to your request within a maximum of 30 days.
Any Questions?
Our team is available to answer all your questions about your personal data.